We are very much careful about shopping experience of user and hence we are always gives our best efforts to increase satisfaction level of our customers. Prevention is better than cure, before any unexpected event happens regarding your shopping experience we strongly recommended you to understand the process and consciousness you need to undertake before shopping.

  • You must be conscious while ordering products online. In following grounds like colour, fabric, hand dyed, choice, hand painted, hand printed, hand-loom, hand embroidered, hand weaved products or with reason of sequences and beads missing or coming off website user cannot be return product/s over any price issue or delivery charges as it’s already confirmed.
  • If you want to cancel your order, we strongly recommended you to kindly call us and inform us for the same. We will cancel order only if it has not been processed.
  • You have time frame of 24 hours to cancel order after that you will be charge 25% of the price. You cannot return the used products or discounted product; Products must be returned in original packaging only. Your money will be refunded only and only when our quality check department assure that product is received without any wear and tear.
  • In case delivery packages gets returned back to us due to incomplete or wrong address or unclaimed or refused delivery, the customer is subject to pay 150 INR fee for restocking on the merchandise plus the actual shipping charges incurred by our firm to send and return back the shipment.
  • In case the product you have order is received in damage condition or it is not is good condition or having manufacturing defect or is totally different than you have order. We requesting you to kindly report all the problems to us by email within 24 hours of receipt of the product. In case the product will not be repairable we will send replacement at free shipping. If replacement is not available in stock than we request you to select some other products from our website.
  • You must have to return the product within 7 working days of confirmation from our end; you must have to pack it in original packing and in original condition. You have to send invoice of order along with packaging. It should not be worn, washed, used or altered product.
  • If order place from outside of India, all the shipping cost will be bear by the customer like sending back to India and receiving it back.
  • Our firm will not refund your purchase price at any circumstances.
  • Some product will be in form of unstitched material, semi stitched and other are stitched items which required custom desire fit, pattern and look and hence we recommended you to get them tailored by your personal stylist or boutique.
  • Before accepting the package from courier agency we strongly request you to verify the items quality and quantity with invoice. If you found that packing is damaged or tampered either refuse to accept delivery or accept delivery only after mentioning suitable remark on the POD (Proof of delivery) along with this kindly complain with local courier office.
  • If product is returned in original condition within 7 days we promise full money back guarantee, Refund is processed within 7 days.